Q: How much does shipping cost? A: Shipping is FREE to all locations in the USA when ordering 3+ insoles. Expedited shipping is available for a small additional fee which will be displayed upon checkout.
Q: Do you ship to PO Boxes or Military APO/FPO addresses? A: Yes, we ship to both PO boxes and Military APO/FPO addresses.
Q: Do you ship to Alaska or Hawaii? A: Yes we do! Please follow the checkout process for exact shipping times.
Q: How long will it be before I receive my order? A: For standard shipping, please allow 1 day for processing and 5-7 business days for shipping. Please allow additional time for shipments to U.S. Territories and PO Boxes. For expedited shipping, the delivery time will be displayed on checkout.
Q: Why do you not offer free shipping in Canada? A: Canada Post is notoriously expensive due to unions, population size and things out of our control. For this reason, we need to charge shipping. In fact, we cover a large portion of the Canadian shipping costs to alleviate the burden on our Canadian customers.
Q: How long will it be before I receive my order? A: For Canada Post Expedited Parcel, please allow 1 day for processing and 5-7 business days for shipping. For Canada Post Xpresspost and Canada Post Priority, please allow 1 day for processing and 1-3 business days for shipping. Canada post only offers business day parcel pick up, therefore any orders placed on the weekend will be processed on Monday. If Monday falls on a public holiday, then it will be processed on Tuesday.
Q: Will my Canadian order have duties and taxes? A: No, we ship from Canada so you will not have any additional charges after your checkout.
Q: Why is my order taking longer than quoted at checkout? A: Unfortunately, we have no control over the delivery time that is quoted at checkout once it is in the hands of Canada Post. We have seen shipping delays during peak time such as holidays as well as during the Covid 19 Pandemic. We will always do our best to work with Canada Post and yourself to ensure a successful timely delivery.
Q: Do you ship internationally? A: Yes we do!
Q: Can you tell me more details regarding the different shipping options? A: Absolutely! All our shipments go through DHL, Fedex or Canada Post. Based on your location you will be given the best options available during checkout.
Q: Are there duties and taxes on international shipments? A: Yes. Each country has different tariff charges which we have no control over, but it's likely you will be charged a duty and tax rate on your international shipment.