Refunds & Exchanges
Refunds & Exchanges
At Posturepro, our top priority is to help you improve your mobility and promote faster recovery.
Damaged or Defective Products:
We take pride in standing behind our products, which is why we offer a full refund for any items that are defective or damaged during shipping. If you receive a damaged product, please notify us in writing and provide pictures within ten (10) days of delivery.
Returns and Exchanges:
We understand that sometimes products need to be returned or exchanged. If you wish to return or exchange an item, please contact us at email@example.com within 10 days of delivery. Please keep in mind that a 20% restocking fee will be applied for all returns and return shipping costs are not covered for exchanges. Additionally, all items must be in perfect condition and suitable for resale.
International Returns and Exchanges:
We're happy to offer returns and exchanges for customers outside of the Canada and USA, but please bear in mind that any applicable duties and taxes are the responsibility of the customer. If Posturepro is asked to pay any additional taxes upon receipt of the returned merchandise, we will have to decline the shipment and send it back to the sender.
Please note that we are unable to accept returns or exchanges on apparel or mouth appliances. If you have any questions or need help choosing the right size, our team is always available to assist you. Simply email us at firstname.lastname@example.org.
Once we receive your return, we will promptly process your refund back to your original payment method within 72 hours. Depending on your payment provider, it may take 2-10 business days for your refund to be posted to your account.
We stand behind our products and our customer service, and our return/exchange policy only applies to purchases made through our website. We appreciate you selecting Posturepro as your partner in mobility and recovery. Thank you for trusting us to help you achieve your goals!